The Loan Lifecycle: Building the Next Customer Experience

Credit and loans are the lifeblood of the banking sector and are becoming increasingly relevant to other sectors (i.e., Telcos, Energy etc.). But lenders’ landscape has significantly changed. Drivers of this transformation are many and touch the entire loan lifecycle process. The post-pandemic world offers lenders an opportunity to evolve their loan lifecycle processes, from origination to collection and recovery strategies, to offer the best possible customer experience.

Please join us for a discussion on the challenges and opportunities firms will need to consider when evolving their loan lifecycle processes to create a compelling customer journey and real competitive advantage.

Speakers

Anthony Mancuso, Ph.D., Director, Head of Risk Modeling and Decisioning Risk Research and Quantitative Solutions (RQS), SAS

Sarah Murphy, Principal Director, Analytic Innovation, Accenture Applied Intelligence

Moderator: Lisa Ponti, Ph.D., VP, Educational Outreach, GARP